Non-Food Items

Since January 2014, IOM, in coordination with the Government of Iraq, has supported over 519,829 IDP and returnee and Syrian refugees’ households, consisting of over 2,956,803 individuals, to address their most urgent needs arising from the conflict with the Islamic State in Iraq and the Levant (ISIL). The capture of a large portion of Iraq by ISIL and subsequent liberation of the area resulted in large-scale displacement to camps, informal settlements and host communities across federal Iraq and Kurdistan.

Households remaining in displacement and living in tent or temporary structures often fled with very little possessions and lacked access to finances and markets, having exhausted their meager savings. Families that returned to their home communities were met with significant damage to their possessions and property, with much of their belongings looted and houses in critical conditions. Through the IOM Iraq Preparedness and Response unit (PRU), a total of 210,155 basic and full non-food item kits, 157,937winter NFI kits, 75,112 summer NFI kits and 4,125 replacement items, 63,094 fuel vouchers were distributed to support families to cope with sudden displacement as well as the harsh winter and summer months experienced in Iraq. The implementation of activities of the PRU is carried out through the country office in Baghdad, sub office in Erbil and 16 governorates.

42,094 Syrian refugee families consisting of over 195,000 individuals assisted by IOM, the assistance included seasonal Non-food items and fuel,

Throughout these activities, IOM has built strong and effective relationships with the affected community, local and government authorities, including the Ministry of Displacement and Migration (MoMD), Ministry of Labour and Social Affairs (MoLSA), Ministry of Interior (MoI), Ministry of Planning (MoP), Joint Coordination and Monitoring Centre (JCMC), Joint Crisis Centre (JCC), Kurdistan Regional Government, among others.

IOM is a member of the United Nations County Team (UNCT) and Humanitarian Country Team (HCT) and actively participates in meetings of the Inter-Cluster Coordination Group, Inter Sector Working Group, Shelter/NFI, Camp Coordination and Camp Management (CCCM), Logistics, Emergency Livelihoods, Protection (including the Gender Based Violence sub-cluster) and WASH clusters, Cash Working Group and Housing, Land and Property Working Group among other coordinating bodies. IOM co-leads the Shelter/NFI cluster in Centre South of Iraq and co-leads the CCCM cluster at the national level. IOM also actively participates in the security cell and is a member of the Security Management Team

What We Do

IOM provides NFI assistance for households affected by internal conflict throughout Iraq. IOM’s assistance aims to target the most vulnerable families that are displaced or recently returned to their communities of origin. The overall objective of IOM’s NFI assistance is to ensure basic needs are met for IDP and returnee households, and wherever possible, contribute towards durable solutions to displacement.

A primary principle of IOM’s approach to NFI is to ensure that the quality of items meets needs adequately and in a sustainable manner, is fit for purpose, and does not pose a risk to users. NFIs procured and distributed are in accordance to the Shelter/NFI Cluster guidelines and tailored based on beneficiary needs assessments and post distribution monitoring. IOM accompanies NFI distributions with clear guidance to ensure the safe and proper usage of items and increased awareness of WASH and Protection-related concerns through the distribution of Information, Education and Communication materials developed through its Communication with Communities specialists. Wherever possible, IOM aligns it's out of camp response with other humanitarian and recovery interventions to ensure an integrated response.

Seasonal kits to support vulnerable IDPs in and out of camps and recently returned families meet their critical seasonal needs during the winter and summer months;

Basic NFI kits for new arrival in camps, as well particularly vulnerable IDP and returnees’ households outside of camps that have no yet received NFI support;

Replacement items to households that received NFI support previously from IOM or other humanitarian partners but, need specific items to be replaced.

Cash-based interventions to meet urgent needs.


  • As one of the largest humanitarian service providers throughout Iraq, IOM played a key role in the provision of non-food items to populations affected by the Mosul crisis providing front-line and lifesaving assistance to over 519,829 households;
  • The climate in Iraq is characterized by harsh, cold winters and very hot summers which have a particularly strong impact on displaced households remaining in and out of camps, as well as individuals living in critically damaged shelters. As the temperature regularly dips below freezing, IDP and returnee families require non-food items to cope with the harsh and dangerous effects of the cold temperature. With the temperature resting regularly around 58 degrees Celsius, the hot temperature can be stifling, especially for the elderly and young and those living in tents. In response IOM provided 296,143 winterization and seasonal kits;
  • With its extensive presence in the field, IOM ensures the rapid provision of humanitarian assistance in hard to reach, recently liberated or areas where no other actor is able to assist. Within hours of the ensuing floods in Ninewa in November 2018, IOM responded to the most vulnerable households residing in Qayarrah Airport and Jeddah camps 3,100 basic NFI kits.

Key Beneficiaries

  • Internally displaced persons living inside and outside of camps that have not yet received support;
  • Vulnerable returnees that have recently returned to their areas of origin and are living in damaged and/or critical shelter;
  • Particularly vulnerable IDPs and/or returnees living in areas, which have been recently liberated or accessible for humanitarian partners and have thus far been underserved.

IOM has field presence throughout all governorates of Iraq, with Rapid Assessment and Response Teams (RART) positioned to assess and deliver humanitarian assistance to the most vulnerable populations in an effective and timely manner. IOM identified the most vulnerable communities through its strong relationship and coordination with local community structures and government entities. Additionally, localized conflict or sudden disaster (such as flooding) triggered IOM teams to conduct rapid needs assessments. Newly displaced households captured through IOM’s Displacement Tracking Matrix was also utilized when assessing newly displaced households in need of assistance.

For out of camp populations, IOMs RART conducts rapid needs assessments for displaced and returnees households to provide an overview of the situation in a specific location, including in terms of livelihoods, non-food items, shelter and infrastructure. IOM also conducts rapid needs assessments in response to seasonal needs. After confirming that a community is in need, IOM carries out vulnerability assessments in coordination with local authorities and community structures to identify the families who are most in need. Within camp settings, to identify the most vulnerable families, IOM coordinates with camp management and performs a ‘camp sweep’, to identify residents who are in need of non-food items, in order to develop the beneficiary list.

Within the NFI kits, IOM provides the toll free number to the IDP hotline for individuals to call with concerns, queries or complaints. The information is then verified at the site level and corrective action taken, as necessary. Moreover, during distributions, complaints desks are erected for the target population to directly share their concerns. As an additional accountability measure, IOM carries out Post Distribution Monitoring to assess the relevance, effectiveness, efficiency and satisfaction with the assistance provided, which is then tailored based on the feedback received.


OFDA, ECHO, German, IHF, Japan, DFID CERF, PRM, Kuwait, KSA, SIDA